30-DAY GUARANTEE RETURN POLICY
30-DAY GUARANTEE RETURN POLICY
SIMPLE & WORRY FREE
At BGR, we stand behind the quality of our products and want every purchase to be a positive experience. With our simple return policy, you can shop worry-free.
SIMPLE & WORRY FREE
At BGR, we stand behind the quality of our products and want every purchase to be a positive experience. With our simple return policy, you can shop worry free.
BGR RETURN POLICY
ALL RETURNS OR EXCHANGES MUST BE INITIATED WITHIN 30 DAYS FROM DELIVERY.
ALL RETURNS OR EXCHANGES MUST BE INITIATED WITHIN 30 DAYS FROM DELIVERY.
FAQS
“HOW DO I MAKE A RETURN?”
“HOW DO I MAKE A RETURN?”
Returns must include prior authorization from BGR in the form of an RMA (Returned Merchandise Authorization). To receive your RMA please contact our Customer Service Team at customerservice@packbgr.com or 1-800-628-9195.
“I RECEIVED AN INCORRECT OR DEFECTIVE PRODUCT.”
“I RECEIVED AN INCORRECT OR DEFECTIVE PRODUCT.”
If we mistakenly shipped you the wrong product or if the product is damaged or defective, you must notify BGR within 30 days from delivery. We will provide shipping instructions and cover all shipping costs for the return. Products must be returned in new and unused condition in the original packaging to receive a full refund. Please include the RMA in the box.
“I ORDERED THE WRONG PRODUCT.”
“I ORDERED THE WRONG PRODUCT.”
If you accidentally ordered the wrong product or no longer want the product you ordered, you will be responsible for return shipping costs. Returned products may be subject to a 15% restocking fee. Products must be returned in new and unused condition in the original packaging to receive a full refund. Please include the RMA in the box.
“WHAT ABOUT CUSTOM AND SPECIAL ORDER ITEMS?”
“WHAT ABOUT CUSTOM AND SPECIAL ORDER ITEMS?”
Customized and Special Order Items cannot be returned unless they are determined to be damaged or defective.