30-Day Guarantee Return Policy

At BGR, we stand behind the quality of our products and want every purchase to be a positive experience. With our simple return policy, you can shop worry free.

All returns or exchanges must be initiated within 30 days from delivery. Customized and Special Order Items cannot be returned unless they are determined to be damaged or defective.

How to Make a Return

Returns must include prior authorization from BGR in the form of an RMA (Returned Merchandise Authorization). To receive your RMA please contact our Customer Service Team at customerservice@packbgr.com / 1-800-628-9195.

Received Incorrect or Defective Product

If we mistakenly shipped you the wrong product or if the product is damaged or defective, you must notify BGR within 30 days from delivery. We will provide shipping instructions and cover all shipping costs for the return. Products must be returned in new and unused condition in the original packaging to receive a full refund. Please include the RMA in the box.

Ordered the Wrong Product

If you accidentally ordered the wrong product or no longer want the product you ordered, you will be responsible for return shipping costs. Returned products may be subject to a 15% restocking fee. Products must be returned in new and unused condition in the original packaging to receive a full refund. Please include the RMA in the box.